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Technical Support Engineer

29 May 2018
Vivid Recruitment
£23,000 to £25,000 pa
Hounslow,G. London,United Kingdom
Job type
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Job Purpose:

Assembling and configuration of Digital Video Recorders, product testing and troubleshooting.
Providing first line post sales technical support to customers for the following:-

Closed-Circuit Television Equipment
Networking for Remote Access Setup (Digital Video Recorders network configuration)
IP systems software and implementation (including IP cameras and NVR setup and support)
IP CCTV Systems (maintenance and support)


Responsible for providing a professional technical support 'help desk' service for all customers
To provide product information, training and support on the phone and in person
Prepare and provide product updates, information packs, and materials for distributors and installers as and when required
Assist in new and existing product testing as and when required
Oversee the work of the Assembly Engineer daily to ensure that hard drive quantities are topped up to the minimum level making sure that enough stock is available to fulfil order demands
Assembling and configuration of Digital Video Recorders. Maintaining minimum levels needed on a daily basis according to schedule provided by management
Handling all returns requests, ensuring that items are replaced or repaired within agreed service levels

Skills Needed

Excellent communication skills, both written and oral
Proficiency in MS Office required
Passionate, motivated and driven to meet objectives. Ability to maintain a high energy level and multitask in a fast paced environment
Resourceful and adaptive with the ability to find innovative ways around obstacles and develop new approaches and/or methods
Organized and disciplined time management skills. Ability to self-manage and properly identify and set priorities

Qualifications/Knowledge and Experience

BS in engineering or any equivalent degree required
Must possess direct expertise in the CCTV Industry
Good IT exposure in networking for remote access setup for IP CCTV Systems
At least two to three years recent experience in a similar role


£23-25,000 p.a.

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Vivid Recruitment
Vivid Recruitment Sectors: Aerospace, Automotive
Locations: Greater London, South East, South East England