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Billing / Contract Administrator - Swedish

Posted
15 Mar 2018
Agency
Nordic Staff
Salary
£18,000 to £21,000 pa
Location
Northampton,Northamptonshire,United Kingdom
Benefits
Postcode
Job type
Permanent
Reference
LHR - CA - SE
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Description

Our client requires an efficient, self-motivated Swedish speaking Billing / Contract Administrator to ensure resolution of customer queries and to ensure customer satisfaction in an accurate and timely manner.

Due to the nature of the role and the clients that you will be dealing with, you must be able to communicate effectively in English and Swedish.


The Role Responsibilities

- To ensure the billing process adheres to company procedures and customer requirements.
- Maximise the level of efficiency of resolving customer queries and tickets to aid in the delivery of a seamless end to end process for the customer.
-Customer call handling to resolve queries and customer issues.
-Process contract administration amendments.
-To administer the credit and re-bill process having gained appropriate approval.
-To support the team leader to ensure departmental targets and objectives are met.
-Assist in relevant projects, when required.


Qualifications and Experienced Required

-Numerate and literate
-PC literate with good excel
-Minimum of one years` experience in an office environment


-Excellent communication skills
-Excellent attention to detail a must
-Ability to accurately process data within given timescales

- Outstanding prioritising skills.
- An effective and confident communicator ( written and verbal ) - essential
- Ability to make decisions within their given remit and escalate where required

Language skills required:

Swedish - C1/C2 business fluency ( speak, read, write ) - essential
English - C1/C2 business fluency ( speak, read, write ) - essential

Monday - Friday ( 8 am - 4.30 pm OR 8.30 am - 5 pm )

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