AKTON Resourcing Ltd
Customer Service Officer
Akton Recruitment has an opening for a Customer Service Officer
Customer Service Officer
Contact Islington provides excellent customer service dealing with enquiries and issues
end to end within a Contact Centre and face to face environment. In line with the ‘One
Islington’ vision and using award-winning technology, Contact Islington is able to bring a
seamless range of services and public information to Islington’s diverse communities. Over
the coming years more services will be made available through all delivery channels via
Contact Islington, increasing first contact resolution to enquires and ensuring customers
are the focus of all that we do.
PRIMARY JOB FUNCTION
? To put into practice the Council’s vision of a seamless local service delivery, by
providing an administrative and customer service function supporting the Contact
? To provide a wide range of best in class services that reflects and meets the needs of
the diverse local community and internal customers via all access channels; telephone,
email/web, face to face and written correspondence.
? To process payment in and payments out of Contact Islington; ensure that timescales
and performance target are achieved for both. To set up and issue Contact Islington
? To provide all services in a customer focused, courteous and efficient manner.
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