9 month contract position
About the Role:
The Field Engineer will be expected to provide field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. Will also provide support in technical competence, observing Safety, Health, Environmental and Quality (SHEQ) standards.
Principal accountabilities of the role include, but are not limited to:
To support the company by carrying out installation and commissioning duties in both a project and maintenance environment.
To provide First Line Maintenance support
Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
Provide OOH on-call cover as required by agreed on-call rota.
Provide the GSC / Project team with regular up-to-date information on progress of intervention.
Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
Complete and submit all paperwork and documentation within SLA.
Other Key Responsibilities:
Establish and maintain excellent working relationships.
Represent in a professional manner at all times, both externally and internally.
Comply with company and local standards, procedures and protocols.
Comply and work with the company with regard to Health and Safety.
Complete other ad hoc duties as required.
Updating and producing new processes and policies as required.
Good oral and written communicator.
Good training skills.
Ability to work as part of a team.
Ability to work on own initiative and deliver key objectives.
Able to work under pressure.
Ability to positively influence others.
Previous experience in telecommunications or related field experience.
A sound knowledge of Nokia/Alcatel-Lucent, Ciena, Huawei, Cisco and Tellabs equipment is essential.
PC literate, especially Microsoft Office suite including MS PowerPoint and MS Visio. Microsoft Excel is essential.
Willingness and ability to pick up new systems quickly.
Excellent standard of written and spoken English.
Excellent telephone manner.
Self motivated and able to work to own initiative.
Ability to effectively manage own time and workload.
Flexible approach to the role, with the ability to adapt and react to business needs.
27 Oct 2020
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You must be conversant with the
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Participate on execution and documentation of tests necessary to ensure that an application or technical environment meets performance requirements
Assist in the integration of technical and application components