Location
Gibraltar,,Gibraltar
Description
Seeking Fraud Analysts (Asia) for a leading online gaming provider in Gibraltar - RELOCATION PACKAGE OFFERED!
Fraud Analysts (Asia) Responsibilities:
• Monitoring customer accounts to detect fraudulent patterns
• Knowledge of Chargeback processes to keep any chargebacks to an acceptable limit
• Reviewing and processing all withdrawal requests
• Investigation and acting on suspicious transactions to protect the business from financial loss
• Respond to clients and colleagues throughout the shift to ensure customers receive first time resolution (telephone and e-mail)
• Contributing and ensuring compliance of Team KPIs by resolving customer queries within SLA guidelines
Fraud Analysts (Asia) Experience:
• Professional communication and writing skills in Mandarin and English
• Recent experience within online gaming
• Knowledge of KYC and AML regulations
• Knowledge of standard IT systems especially Excel
• Numerate with excellent analytical skills
• Flexible approach to working hours - Will include weekend, evening & night shifts
Apply today!
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