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Customer Sales & Operations Manager - Wednesbury,Staffordshire - JC1148

06 Aug 2021
Cushillo Personnel
Wednesbury,Staffordshire,United Kingdom
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Reporting to: Sales & Marketing Director and a team of Area Sales Managers we are looking for an experienced Sales & Operations Manager to join our established and growing manufacturing client based in Wednesbury, West Midlands.

The purpose of this position is to manage the sales operational functions of our business, assisting in delivering sales growth by way of maximising sales operational efficiency, delivering value adding support for ASM’s and customers.

Main Responsibilities:
• Responsible for all aspects of the operational sales function, including customer service, design/quotations and technical support.
• Assist by way of dotted line responsibility in managing the external sales team to achieve sales, margin, CRM fulfilment and strategic targets.
• Management of key national and export accounts as agreed with the Sales & Marketing Director, including occasional overseas travel.

Management of Area Sales Managers
• Identifying and facilitating planning and operational training needs
• Carry out Health & Safety duties including risk assessments.
• Providing / facilitating cover when necessary.

Main Accountabilities and Deliverables:
• Play an active and demonstrable role in the delivery of the company’s annual sales and margin budget, together with associated strategic goals.

Main Job Activities and Outputs:
Day to day management of all sales operations including -
• ACE team customer service function. Price books, quotations, order processing, order progress, system design and technical support.
• ASM operational functions, planning, quote management, Gold Vision fulfilment.
• Export and key account management.
• Development of sales strategy with the Sales & Marketing Director.
• Input into marketing strategy and execution.

Relevant Qualifications, Knowledge, Training:
• Sound understanding of the sales function, systems and procedural expertise.
• CRM development, management, and delivery.
• Over 5 years customer sales and operational experience.
• Good communication skills, languages preferable.
• The ability to engage and support other employees within the business.

Salary Guide: c£40k to £45k basic + benefits & car allowance.

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Cushillo Personnel Sectors: Admin and Secretarial, Manufacturing
Locations: West Midlands