Colossus Recruitment Ltd

Desktop Support Engineer,  Office365, Google workspace, Desktop , 3 month contact Inside IR35

This role is an onsite role, you will need to go through Enhanced DBS check . Because on this, work visas can not be sponsored 
 
Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations.

This role is ideal for an IT support professional with experience in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you!

The Role
As a Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards.

Key Responsibilities
Technical Support & Troubleshooting

Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
Troubleshoot basic networking issues, including wired and wireless connectivity problems.
Assist with image build and deployment for Microsoft and Apple devices.
Support users with Microsoft 365 and Google Workspace applications.
Customer-Focused IT Support

Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
Provide clear technical guidance to users, many of whom may not have IT backgrounds.
Maintain accurate records of service requests in the IT ticketing system.
 Collaboration & Best Practices

Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
Support the implementation of ITIL best practices to improve IT service delivery.
Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.
What We're Looking For

Technical Skills & Experience:

Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
Basic understanding of wired and wireless networking.
Familiarity with image deployment tools for Microsoft and Apple devices.
Operational knowledge of Microsoft 365 and Google Workspace.
IT qualifications equivalent to CompTIA A+ or similar.
Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.

Soft Skills & Behaviours:

Excellent customer service skills with a proactive, problem-solving approach.
Strong communication skills, both verbal and written.
Ability to prioritise workloads and work under pressure.
Strong troubleshooting abilities, knowing when to research issues or escalate problems.
Ability to build strong working relationships with remote teams and users.



Desktop Support Engineer

Product Owner Sage X3 experience essential  

I’m currently recruiting for an exceptional Sage X3 Product Owner to join a business undertaking a major ERP transformation. This is a pivotal, high-visibility role where you’ll act as the key link between internal stakeholders and Sage X3 functional consultants — driving both successful implementation and long-term optimisation of the platform.
If you’re someone who thrives in senior roles with both strategic influence and hands-on technical ownership, this is a fantastic opportunity to shape the future state of a business-critical system.

The Role
The successful candidate will:

Act as the central conduit between external Sage consultants and internal leaders, ensuring the solution meets strategic business needs.
Support the reengineering of business processes to align with Sage X3’s native capabilities and reduce unnecessary customisation.
Lead data migration efforts, including resolving data quality issues, modelling complex datasets, and managing reconciliation.
Champion internal knowledge sharing and train users across various business functions to drive strong adoption.
Own the post-go-live product roadmap to ensure the organisation maximises its investment in Sage X3.
Translate business requirements into clear solution designs and lead configuration of Sage X3 modules.
Serve as the escalation point for complex support issues, providing expert-level guidance.
Stay up-to-date with Sage X3 developments, industry trends, and new capabilities.


What I’m Looking For
To be considered, you’ll need:

Proven, hands-on experience delivering Sage X3 implementations.
Strong understanding of manufacturing and/or distribution environments.
The confidence to operate in a senior, visible position spanning both strategy and technical delivery.
Excellent communication skills and the ability to explain complex topics to non-technical audiences.
Strong analytical, troubleshooting, and problem-solving skills.
A customer-focused mindset and the ability to thrive in a dynamic project environment.
A passion for continuous learning and best-practice sharing.


Why This Role Stands Out

You’ll be shaping a major transformation programme from the ground up.
You’ll own the product roadmap post-implementation, giving you genuine influence over future improvement and investment.
You’ll work closely with senior leaders and specialist consultants.
It’s a great opportunity for someone who wants to combine deep Sage X3 expertise with strategic product ownership.

Product Owner

SOC Analyst , UK Remote working . Applicants will need to go through SC clearance and so work visas can not be sponsored 

Join a growing Security Operations team and help protect clients from real-world cyber threats.
This company are looking for a motivated Tier 1 SOC Analyst who is passionate about cyber security, eager to keep learning, and ready to play a key role in detecting, analysing, and responding to security incidents.
If you’re early in your SOC career but hungry to grow, this is the perfect opportunity.

What You’ll Do

Monitor security alerts and events across multiple platforms.
Perform initial triage, analysis, and escalation of security incidents.
Investigate anomalous activity, threats, and vulnerabilities.
Work with senior analysts to improve detection, response playbooks, and SOC maturity.
Contribute to threat intelligence, reporting, and security improvement initiatives.


What We’re Looking For
Tier 1 level, or be actively working toward them.
Foundation Certifications (desirable)

CompTIA Security+
BSc Cyber Security
MSc Cyber Security

Tier 1 Certifications (ideal for this role)

Microsoft SC-200: Security Operations Analyst Associate
Blue Team Level 1 (BTL1)
TryHackMe SOC Level 1 / Security Analyst Level 1 (SAL1)
Cyber Essentials Assessor

Tier 2 Certifications (a bonus, not required)

Microsoft SC-300
Blue Team Level 2 (BTL2)
CREST Practitioner Security Analyst (CPSA)
CREST Practitioner Intrusion Analyst (CPIA)
OffSec SOC-200
Cyber Essentials Plus Assessor
CompTIA CySA+
EC-Council Certified SOC Analyst (C|SA)


What You Bring

A strong interest in security operations, incident response, and threat detection.
A collaborative mindset with excellent communication and documentation skills.
Curiosity, analytical thinking, and a desire to continually improve.
Experience using SIEM, EDR, or security monitoring tools (advantageous but not essential).


About the role 

Clear development pathway into Tier 2 and Tier 3 SOC roles.
Opportunity to gain certifications supported by the business.
Work with a friendly, expert team in a modern, fast-growing security environment.
Competitive salary and strong professional development support