Description
Customer Service Advisor
Location: Coryton
Salary: Up to £23,500
Hours: 08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours (rotational)
OC15582
My client is recruiting for an experienced Customer service executive for their award-winning company in Coryton, an excellent opportunity to join a great team, with progression and further training.
Benefits:
25 Days holiday
4.4% pension first 2 years, 7.5% added after that- nice package paid by Calorgas
Private medical
Customer Service Role:
• Undertake an initial on the spot risk assessment and makes quick decisions in a pressured environment to resolve a call in the most appropriate way
• Ensure that own knowledge is kept up to date and retained to enable correct information to be provided to customers and colleagues, adapts quickly and confidently to changes to processes and information provided
• Use skills and experience to handle calls with vulnerable customers with empathy and resilience
• To capture and progress customer orders
• Undertake administration of customers’ accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work and maximise customer satisfaction
• Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
Customer Service Advisor Requirements
• Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
• Have a strong sense of ownership and take pride in your work
• Be well organized and able to work under pressure
• Have excellent attention to detail
• Have good IT systems knowledge
• Able to work in an environment of high volume of calls
All applications will be treated with the utmost confidentiality
INDOJ
Consultant: Maaria Munir
Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experience then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites
Location: Coryton
Salary: Up to £23,500
Hours: 08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours (rotational)
OC15582
My client is recruiting for an experienced Customer service executive for their award-winning company in Coryton, an excellent opportunity to join a great team, with progression and further training.
Benefits:
25 Days holiday
4.4% pension first 2 years, 7.5% added after that- nice package paid by Calorgas
Private medical
Customer Service Role:
• Undertake an initial on the spot risk assessment and makes quick decisions in a pressured environment to resolve a call in the most appropriate way
• Ensure that own knowledge is kept up to date and retained to enable correct information to be provided to customers and colleagues, adapts quickly and confidently to changes to processes and information provided
• Use skills and experience to handle calls with vulnerable customers with empathy and resilience
• To capture and progress customer orders
• Undertake administration of customers’ accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work and maximise customer satisfaction
• Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
Customer Service Advisor Requirements
• Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
• Have a strong sense of ownership and take pride in your work
• Be well organized and able to work under pressure
• Have excellent attention to detail
• Have good IT systems knowledge
• Able to work in an environment of high volume of calls
All applications will be treated with the utmost confidentiality
INDOJ
Consultant: Maaria Munir
Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experience then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites