Description
Customer Service Advisor, Guernsey & Isle of Man | 37 hours per week
Do you enjoy helping people, solving problems and making complicated information easy to understand?
Our client is seeking a Customer Service Advisor to join its Customer Experience team, providing friendly, professional support by telephone and online. This is an opportunity for someone who takes pride in listening carefully, finding solutions and seeing customer queries through to completion.
About the role
You will assist customers with enquiries, faults and service requests, taking ownership of issues and working towards positive outcomes. Clear communication, accurate work and a welcoming approach will be central to your day.
About you
You will bring:
• A customer-first approach, with empathy and a genuine desire to help.
• Excellent verbal and written communication skills.
• The ability to explain complex information clearly.
• Strong organisation, attention to detail and a methodical approach.
• Self-motivation and a willingness to take responsibility for resolving customer issues.
• An interest in technology and learning.
Working hours
The role involves shifts, including evenings, weekends and some bank holidays. Current contact centre hours are 8am–8pm Monday to Friday and 9am–6pm Saturday, with some public holiday cover. Operating hours may change.
Benefits
The package includes broadband and mobile benefits, a bonus scheme, healthcare, a company pension and parking/bicycle facilities, alongside opportunities for professional development.
How to apply / more information
Email CV to admin@blinkrecruitment.gg. For further vacancies visit www.blinkrecruitment.gg.
Do you enjoy helping people, solving problems and making complicated information easy to understand?
Our client is seeking a Customer Service Advisor to join its Customer Experience team, providing friendly, professional support by telephone and online. This is an opportunity for someone who takes pride in listening carefully, finding solutions and seeing customer queries through to completion.
About the role
You will assist customers with enquiries, faults and service requests, taking ownership of issues and working towards positive outcomes. Clear communication, accurate work and a welcoming approach will be central to your day.
About you
You will bring:
• A customer-first approach, with empathy and a genuine desire to help.
• Excellent verbal and written communication skills.
• The ability to explain complex information clearly.
• Strong organisation, attention to detail and a methodical approach.
• Self-motivation and a willingness to take responsibility for resolving customer issues.
• An interest in technology and learning.
Working hours
The role involves shifts, including evenings, weekends and some bank holidays. Current contact centre hours are 8am–8pm Monday to Friday and 9am–6pm Saturday, with some public holiday cover. Operating hours may change.
Benefits
The package includes broadband and mobile benefits, a bonus scheme, healthcare, a company pension and parking/bicycle facilities, alongside opportunities for professional development.
How to apply / more information
Email CV to admin@blinkrecruitment.gg. For further vacancies visit www.blinkrecruitment.gg.