Description
Job ID: AD58
Job title: Hire Desk Controller
Location: Weston-Super-Mare
Industry: Tool and Plant Hire
Job type: Full time, permanent
Salary: £30,000 - £35,000
Job Purpose
Rhodium Consulting are delighted to be recruiting a Hire Desk Controller on behalf of a marketing leading Tool and Plant Hire organisation.
An industry-leading, nationwide supplier of technologically advanced plant hire machinery is seeking a dynamic Hire Desk Controller to join their team. Serving major infrastructure sectors including construction, rail, and energy, they pride themselves on a forward-thinking, safety-first approach and a commitment to sustainability and integrity.
Role overview
As a Hire Desk Controller, you will act as the main point of contact for our major account customers. You will manage the full hire process, coordinating on-hire and off-hire equipment bookings through to final invoicing. This role plays a vital part in delivering excellent service and supporting the wider operations of the business.
What is in it for you?
Joining this organisation as a Hire Desk Controller, you can expect:
• A competitive salary that reflects your experience and contribution
• Generous holiday entitlement, with additional days based on length of service
• Access to our Employee Assistance Programme for confidential wellbeing and mental health support
• Paid volunteer days to support charitable causes or fulfil reservist duties
• A “Refer a Friend” scheme with rewards for successful referrals
• An annual employee satisfaction survey—your feedback helps shape our business
• Exclusive discounts on digital and physical gift cards—save up to 15% at major retailers
• Ongoing training and genuine career development opportunities from day one
Key Responsibilities
• Manage hire contracts and bookings for plant equipment
• Coordinate with internal departments, including Transport, Sales, and the Workshop
• Liaise directly with customers to ensure clear communication and service delivery
• Monitor contract status, availability, and equipment logistics
• Accurately process documentation and ensure timely invoicing
• Build and maintain strong customer relationships through professional service
Skills and Attributes
• Strong organisational skills with excellent attention to detail
• Confident communicator with a professional telephone manner
• Positive, proactive, and enthusiastic approach
• Ability to manage time effectively and work under pressure
• Competent in Microsoft Office (Excel, Outlook, Word)
Experience and Qualifications
• Previous experience in plant hire or a similar role (essential)
• Familiarity with the Syrinx system (desirable, training provided)
• Experience in a customer-facing role involving coordination or scheduling is advantageous
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website www.rhodium45.co.uk.
Job title: Hire Desk Controller
Location: Weston-Super-Mare
Industry: Tool and Plant Hire
Job type: Full time, permanent
Salary: £30,000 - £35,000
Job Purpose
Rhodium Consulting are delighted to be recruiting a Hire Desk Controller on behalf of a marketing leading Tool and Plant Hire organisation.
An industry-leading, nationwide supplier of technologically advanced plant hire machinery is seeking a dynamic Hire Desk Controller to join their team. Serving major infrastructure sectors including construction, rail, and energy, they pride themselves on a forward-thinking, safety-first approach and a commitment to sustainability and integrity.
Role overview
As a Hire Desk Controller, you will act as the main point of contact for our major account customers. You will manage the full hire process, coordinating on-hire and off-hire equipment bookings through to final invoicing. This role plays a vital part in delivering excellent service and supporting the wider operations of the business.
What is in it for you?
Joining this organisation as a Hire Desk Controller, you can expect:
• A competitive salary that reflects your experience and contribution
• Generous holiday entitlement, with additional days based on length of service
• Access to our Employee Assistance Programme for confidential wellbeing and mental health support
• Paid volunteer days to support charitable causes or fulfil reservist duties
• A “Refer a Friend” scheme with rewards for successful referrals
• An annual employee satisfaction survey—your feedback helps shape our business
• Exclusive discounts on digital and physical gift cards—save up to 15% at major retailers
• Ongoing training and genuine career development opportunities from day one
Key Responsibilities
• Manage hire contracts and bookings for plant equipment
• Coordinate with internal departments, including Transport, Sales, and the Workshop
• Liaise directly with customers to ensure clear communication and service delivery
• Monitor contract status, availability, and equipment logistics
• Accurately process documentation and ensure timely invoicing
• Build and maintain strong customer relationships through professional service
Skills and Attributes
• Strong organisational skills with excellent attention to detail
• Confident communicator with a professional telephone manner
• Positive, proactive, and enthusiastic approach
• Ability to manage time effectively and work under pressure
• Competent in Microsoft Office (Excel, Outlook, Word)
Experience and Qualifications
• Previous experience in plant hire or a similar role (essential)
• Familiarity with the Syrinx system (desirable, training provided)
• Experience in a customer-facing role involving coordination or scheduling is advantageous
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website www.rhodium45.co.uk.