Description
We have a new opportunity for a Venue AV Technician to be part of our client’s team working onsite at their customer’s venue based in London, who will be responsible in supplying and setting up all Audio Visual equipment on a daily basis.
Key Responsibilities:
• Oversee daily duties & tasks to which you are assigned from kit preparation to the completion of onsite events.
• Undertake Technician duties as required including overnight stays when necessary (this includes covering the Out of Hours shifts, standard venue coverage and general overtime as required to include early mornings, late evening and some weekend working).
• Ensure all administration is dealt with in the proper manner and passed to the correct department.
• Undertake general equipment repairs and maintenance procedures, or arrange for a third party to do so where necessary.
• Assist in ensuring all items are accounted for before and after each event by following proper security, storage and transportation procedures.
• Looking ahead to ensure that all equipment is available for onsite events.
• Assisting in the loading/unloading of vans or trucks
Customer Service
• Always be well groomed and smart on site.
• Deliver a 5 star service at their customer’s venue
• Meet and greet their customers before meetings start to ensure they are happy with the equipment set up.
• Meet their customer’s expectation of our client’s contribution to their event through professional standards and excellent service delivered with a "can do" and proactive attitude.
• Instruct with their customers on how to operate equipment provided where necessary.
Revenue Generation & Management
• Upsell our services whenever possible.
• In the event the account manager is absent, attend sales meetings, production meetings, weekly operations meetings and site visits.
• Communicate any onsite Audio-Visual equipment requests promptly to the account manager so that they can be dealt with, and the order/invoice amended as appropriate.
Key Responsibilities:
• Oversee daily duties & tasks to which you are assigned from kit preparation to the completion of onsite events.
• Undertake Technician duties as required including overnight stays when necessary (this includes covering the Out of Hours shifts, standard venue coverage and general overtime as required to include early mornings, late evening and some weekend working).
• Ensure all administration is dealt with in the proper manner and passed to the correct department.
• Undertake general equipment repairs and maintenance procedures, or arrange for a third party to do so where necessary.
• Assist in ensuring all items are accounted for before and after each event by following proper security, storage and transportation procedures.
• Looking ahead to ensure that all equipment is available for onsite events.
• Assisting in the loading/unloading of vans or trucks
Customer Service
• Always be well groomed and smart on site.
• Deliver a 5 star service at their customer’s venue
• Meet and greet their customers before meetings start to ensure they are happy with the equipment set up.
• Meet their customer’s expectation of our client’s contribution to their event through professional standards and excellent service delivered with a "can do" and proactive attitude.
• Instruct with their customers on how to operate equipment provided where necessary.
Revenue Generation & Management
• Upsell our services whenever possible.
• In the event the account manager is absent, attend sales meetings, production meetings, weekly operations meetings and site visits.
• Communicate any onsite Audio-Visual equipment requests promptly to the account manager so that they can be dealt with, and the order/invoice amended as appropriate.