Start date: July 2026( Negotiable)
Clearance: NATO Secret
Location: Oeiras, Portugal

Skills:
• Minimum of 3-5 years of experience in supporting IT end users’ devices, hardware and software. o Proven experience as system administrator, or configuration particularly with Windows clients.
• Proficiency in troubleshooting hardware, software, and network issues.
• Knowledge of Active Directory, Group Policy, and Windows Update management.
• Strong communication and interpersonal skills for user support and training. o Familiarity with IT best practices (ITIL) and tools.
• Experience with IT service management (ITSM) tools.
• Experience with SCCM/Configuration Manager for deployment of: Windows Baseline, Applications and Patches. NATO UNCLASSIFIED NATO UNCLASSIFIED 12 / 13

• Certifications (Preferred Not mandatory):
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator,
• Experience with remote desktop support tools and virtualization environments. o Working knowledge of ITIL processes and procedures



GENERAL REQUIREMENTS:

• NATO security policy compliance
• Valid security clearance required
• Qualified and experienced personnel
• English language proficiency
• Stable team with minimal rotation
• Purchaser approval for personnel changes
• Proper handling of PFE equipment
• Use of ITSM system mandatory
• Immediate escalation of blocking issues
SLA Agreements