Description
Start date: Negotiable
Clearance: NATO Secret, after 12 months the contractor will require a NATO Cosmic Top Secret (It will be sponsored)
Location: Wiesbaden, Germany
- Scope of Work SOW
The scope covers Site Engineering Management of the Missions NATO Enterprise Architecture and Deployable CIS Services (DCIS) including engineering and service performance management; customer relationship management, incident and change coordination, and continuous service improvement.
NSATU Senior On-Site Engineering Management Activities
The Contractor shall provide Site Engineering Management services, contributing to the availability, performance, and continuous operation of NSATU supporting NATO Enterprise Architecture and DCIS. This includes, but is not limited to, the following:
• Engineering Management
- Own end-to-end service performance NATO Enterprise Architecture and DCIS services and systems supporting the mission;
- Monitor engineering compliance, analyse performance trends, and drive corrective actions with technical resolver teams;
- Lead monthly and quarterly service reviews with customers, external and internal stakeholders, supported by structured reporting;
• Customer Relationship Management
- Act as the primary on-site point of contact for the Operational Community for all NATO Enterprise Architecture and DCIS service and systems supporting the Mission;
- Establish and maintain effective working relationships with the Operational Community, stakeholders, ensuring understanding of operational priorities and service needs;
- Manage customer expectations and provide proactive communication on service performance, incidents, planned changes and project transition;
• Technical and Domain Coordination
- By apply working holistic knowledge of, NATO Enterprise Architecture and DCIS service and systems supporting the Mission, covering OSI Layers 1-7. For example, but not limited to: Network (LAN/WAN, routing/switching, firewalls) and platforms (VoIP, video conferencing, collaboration tools) to ensure technically credible Engineering management;
- Liaise with technical service owners and engineering teams to translate technical information into deliverables meeting Operational requirements;
- Support in the onboarding of new services, ensuring that service documentation and operational procedures are established and maintained;
• Incident and Change Coordination
- Coordinate customer-facing communication during major incidents and service disruptions;
- Coordinate incident recovery by interfacing with resolver teams and ensuring timely updates to stakeholders;
- Oversee the impact of changes on service levels, ensuring that risks are communicated and disruption is minimised;
• Reporting and Continuous Improvement
- Produce monthly Engineering Performance Reports in accordance with NCIA reporting requirements;
- Maintain and drive a Service Improvement Plan (SIP), tracking actions and measurable improvements;
All activities shall be performed in accordance with NATO processes and procedures, ensuring compliance, traceability, and auditability.
- Specific Technical Qualifications and experience
Assigned personnel shall possess the following qualifications and levels of experience:
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
• PMP certification from the Project Management Institute (PMI) or equivalent project management certification.
• ITIL v4 Foundation certification with strong understanding of IT service management processes.
• CCNA Certified and strong networking knowledge with CCNA-level competency in routing, switching, and network troubleshooting.
• 10 years proven experience working upon NATO, defence, military, or other highsecurity project delivery.
• 10 years proven experience NATO experience in IT service delivery, implementation engineering, in Mission support environments.
• 10 years proven experience with NATO Incident, Change, Problem, Request, and Configuration Management processes in Mission support environments.
• 10 years demonstrated experience in team leadership, mentoring, and technical supervision in NATO Mission environments.
• 5 years proven experience with Windows Server administration and enterprise infrastructure support, including Windows desktop environment, within NATO enterprise or mission-critical environments.
• 5 years proven experience with VMware virtualization deployment and troubleshooting, within NATO enterprise or mission-critical environments.
• 5 years proven experience in network/system security and secure communications within NATO enterprise or mission-critical environments.
• 5 years proven experience in Voice and Video communications within NATO enterprise or mission-critical environments.
• 5 years proven experience with cryptographic systems, COMSEC, or secure communication platforms, within NATO enterprise or mission-critical environments.
• 5 years proven experience with firewall and boundary protection services, within NATO enterprise or mission-critical environments.
• 5 years proven experience with NATO Core Services and Functional Service Applications, within NATO enterprise or mission-critical environments.
• 5 years proven experience with Microsoft technologies including Active Directory, Group Policy, Exchange Server, and SharePoint, within NATO enterprise or missioncritical environments.
• 5 years proven experience administering SQL Server and System Centre Configuration Manager (SCCM), within NATO enterprise or mission-critical environments.
- Desirable Qualifications and Experience
It is Desirable that Personnel have:
• Certification with Windows Server administration and Windows desktop environment.
• Certification with VMware virtualization.
• Certification in network/system security and secure communications systems.
• Certification in Voice and Video communications systems.
• Certification with cryptographic systems, COMSEC, or secure communication platforms.
• Certification with NATO Functional Service Applications.
- Professional competences Personnel shall possess:
• Shall be able to listen, speak, read and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.
• Excellent English language communication and presentation skills, with the ability to clearly articulate complex service and technical topics;
• Strong interpersonal skills, enabling effective interaction with customers, technical teams, and senior stakeholders;
• Ability to work independently with minimal supervision while contributing effectively as part of a team;
• Strong analytical and problem-solving capabilities, with a customer-focused approach; High level of motivation, adaptability, and collaboration;
• In depth practical understanding of NATO Command structures, roles, and organisational context.
• In depth practical Knowledge of NATO Enterprise Architecture and DCIS service and systems supporting the Mission, covering OSI Layers 1-7
Clearance: NATO Secret, after 12 months the contractor will require a NATO Cosmic Top Secret (It will be sponsored)
Location: Wiesbaden, Germany
- Scope of Work SOW
The scope covers Site Engineering Management of the Missions NATO Enterprise Architecture and Deployable CIS Services (DCIS) including engineering and service performance management; customer relationship management, incident and change coordination, and continuous service improvement.
NSATU Senior On-Site Engineering Management Activities
The Contractor shall provide Site Engineering Management services, contributing to the availability, performance, and continuous operation of NSATU supporting NATO Enterprise Architecture and DCIS. This includes, but is not limited to, the following:
• Engineering Management
- Own end-to-end service performance NATO Enterprise Architecture and DCIS services and systems supporting the mission;
- Monitor engineering compliance, analyse performance trends, and drive corrective actions with technical resolver teams;
- Lead monthly and quarterly service reviews with customers, external and internal stakeholders, supported by structured reporting;
• Customer Relationship Management
- Act as the primary on-site point of contact for the Operational Community for all NATO Enterprise Architecture and DCIS service and systems supporting the Mission;
- Establish and maintain effective working relationships with the Operational Community, stakeholders, ensuring understanding of operational priorities and service needs;
- Manage customer expectations and provide proactive communication on service performance, incidents, planned changes and project transition;
• Technical and Domain Coordination
- By apply working holistic knowledge of, NATO Enterprise Architecture and DCIS service and systems supporting the Mission, covering OSI Layers 1-7. For example, but not limited to: Network (LAN/WAN, routing/switching, firewalls) and platforms (VoIP, video conferencing, collaboration tools) to ensure technically credible Engineering management;
- Liaise with technical service owners and engineering teams to translate technical information into deliverables meeting Operational requirements;
- Support in the onboarding of new services, ensuring that service documentation and operational procedures are established and maintained;
• Incident and Change Coordination
- Coordinate customer-facing communication during major incidents and service disruptions;
- Coordinate incident recovery by interfacing with resolver teams and ensuring timely updates to stakeholders;
- Oversee the impact of changes on service levels, ensuring that risks are communicated and disruption is minimised;
• Reporting and Continuous Improvement
- Produce monthly Engineering Performance Reports in accordance with NCIA reporting requirements;
- Maintain and drive a Service Improvement Plan (SIP), tracking actions and measurable improvements;
All activities shall be performed in accordance with NATO processes and procedures, ensuring compliance, traceability, and auditability.
- Specific Technical Qualifications and experience
Assigned personnel shall possess the following qualifications and levels of experience:
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
• PMP certification from the Project Management Institute (PMI) or equivalent project management certification.
• ITIL v4 Foundation certification with strong understanding of IT service management processes.
• CCNA Certified and strong networking knowledge with CCNA-level competency in routing, switching, and network troubleshooting.
• 10 years proven experience working upon NATO, defence, military, or other highsecurity project delivery.
• 10 years proven experience NATO experience in IT service delivery, implementation engineering, in Mission support environments.
• 10 years proven experience with NATO Incident, Change, Problem, Request, and Configuration Management processes in Mission support environments.
• 10 years demonstrated experience in team leadership, mentoring, and technical supervision in NATO Mission environments.
• 5 years proven experience with Windows Server administration and enterprise infrastructure support, including Windows desktop environment, within NATO enterprise or mission-critical environments.
• 5 years proven experience with VMware virtualization deployment and troubleshooting, within NATO enterprise or mission-critical environments.
• 5 years proven experience in network/system security and secure communications within NATO enterprise or mission-critical environments.
• 5 years proven experience in Voice and Video communications within NATO enterprise or mission-critical environments.
• 5 years proven experience with cryptographic systems, COMSEC, or secure communication platforms, within NATO enterprise or mission-critical environments.
• 5 years proven experience with firewall and boundary protection services, within NATO enterprise or mission-critical environments.
• 5 years proven experience with NATO Core Services and Functional Service Applications, within NATO enterprise or mission-critical environments.
• 5 years proven experience with Microsoft technologies including Active Directory, Group Policy, Exchange Server, and SharePoint, within NATO enterprise or missioncritical environments.
• 5 years proven experience administering SQL Server and System Centre Configuration Manager (SCCM), within NATO enterprise or mission-critical environments.
- Desirable Qualifications and Experience
It is Desirable that Personnel have:
• Certification with Windows Server administration and Windows desktop environment.
• Certification with VMware virtualization.
• Certification in network/system security and secure communications systems.
• Certification in Voice and Video communications systems.
• Certification with cryptographic systems, COMSEC, or secure communication platforms.
• Certification with NATO Functional Service Applications.
- Professional competences Personnel shall possess:
• Shall be able to listen, speak, read and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.
• Excellent English language communication and presentation skills, with the ability to clearly articulate complex service and technical topics;
• Strong interpersonal skills, enabling effective interaction with customers, technical teams, and senior stakeholders;
• Ability to work independently with minimal supervision while contributing effectively as part of a team;
• Strong analytical and problem-solving capabilities, with a customer-focused approach; High level of motivation, adaptability, and collaboration;
• In depth practical understanding of NATO Command structures, roles, and organisational context.
• In depth practical Knowledge of NATO Enterprise Architecture and DCIS service and systems supporting the Mission, covering OSI Layers 1-7