Working within a specialist Aerospace department this role will involve working as part of a busy team to ensure customer’s expectations are met by providing excellent customer service including customs clearances, quotes, arranging shipments and invoicing.

Key Duties:

• Remain in contact with customers and suppliers to maintain relationships
• Be apart of the on call rota 1 week in 4
• Processing urgent shipments from start to finish
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of CargoWise/MS office
• Ensure invoicing and job costing are updated within the required timeframe
• Customs Entries
• Resolve queries from customers and suppliers
• Work closely with the line manager to complete Internal and external rates reviews.
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development

Our client is looking for a candidate with a minimum of 2 - 3 years experience in Air Freight Exports / Aviation sector and excellent customer service and problem solving skills.

Basic £36K plus generous call out allowance (£7K/£8K p.a.)