Description
Our client an established global freight forwarder based in Hayes are looking to recruit for an Assistant Operations and Key Account Manager for their Imports & Exports Department.
Purpose of the role will be to play a crucial part in ensuring the smooth running of the Operations department as well as maintaining and nurturing client relationships.
Duties will include the following -
• Assisting the Operations Manager with the smooth running of the department
• Management of staff (training, performance management, attendance etc)
• Management of order acknowledgements for all orders and providing customers with order updates and delivery scheduling
• Review of initial and ongoing Contracts.
• Monitoring costs and negotiating rates with suppliers
• Dealing with customer queries and resolution of issues.
• Preparing monthly business activity report & revenue report
• Developing new customers on own or with Sales Team
• Operation of Quality Assurance system including GDP
• Ensuring internal and regulatory compliance and resolution of non-conforming Items
• Retention of specified Quality records
• Maintenance and identification of staff Training
• Assist and support in both internal and external audits.
Candidate must have exceptional communication and interpersonal skills.
Strong analytical abilities are also crucial for client needs and market trends and to be able to develop tailored solutions.
Candidate should possess a results-oriented mindset and a proactive approach to identify opportunities for growth and long-term partnership development.
Essential experience:
• Sound experience of Managing/Supervising within the freight forwarding industry
• Computer literate with basic knowledge of Excel, Word. AS400, Lotus Notes and ASM Sequoia would be preferred.
• Good communication and motivational skills, with the approach to delegate and be able to lead by example
• Understand requirements and operational procedures and be able to Identify areas that require improvement.
• Problem solving and Leadership skills.
• Flexible attitude with requests for reasonable operational related projects which the company requires.
Mon - Fri 9am - 5.30pm
Salary 45K + overtime
Purpose of the role will be to play a crucial part in ensuring the smooth running of the Operations department as well as maintaining and nurturing client relationships.
Duties will include the following -
• Assisting the Operations Manager with the smooth running of the department
• Management of staff (training, performance management, attendance etc)
• Management of order acknowledgements for all orders and providing customers with order updates and delivery scheduling
• Review of initial and ongoing Contracts.
• Monitoring costs and negotiating rates with suppliers
• Dealing with customer queries and resolution of issues.
• Preparing monthly business activity report & revenue report
• Developing new customers on own or with Sales Team
• Operation of Quality Assurance system including GDP
• Ensuring internal and regulatory compliance and resolution of non-conforming Items
• Retention of specified Quality records
• Maintenance and identification of staff Training
• Assist and support in both internal and external audits.
Candidate must have exceptional communication and interpersonal skills.
Strong analytical abilities are also crucial for client needs and market trends and to be able to develop tailored solutions.
Candidate should possess a results-oriented mindset and a proactive approach to identify opportunities for growth and long-term partnership development.
Essential experience:
• Sound experience of Managing/Supervising within the freight forwarding industry
• Computer literate with basic knowledge of Excel, Word. AS400, Lotus Notes and ASM Sequoia would be preferred.
• Good communication and motivational skills, with the approach to delegate and be able to lead by example
• Understand requirements and operational procedures and be able to Identify areas that require improvement.
• Problem solving and Leadership skills.
• Flexible attitude with requests for reasonable operational related projects which the company requires.
Mon - Fri 9am - 5.30pm
Salary 45K + overtime