Description
Ref: AD88
Vacancy: Customer Service Advisor / Sales Administrator
Location: Southampton, Hampshire
Industry: Plumbing Products
Hours: Monday to Friday only - no weekends, Shifts between 7.30am and 7pm - 40 hour working week
Salary: Starting salary of £29,450 rising to £31,212 following 6 month probation period + bonuses
Our client, in the Southampton area, is seeking additional staff due to continued growth.
You will be joining a friendly and happy working environment where they have good staff retention.
We are looking for an enthusiastic, responsible Customer Service Advisor / Sales Administrator to add value to their busy sales team working Monday to Friday.
You will be part of a team that is the first point of call for any customers wanting to place an order with the company.
Customer orders are received via email or the telephone and entered in their system so this role in our customer’s experience is pivotal.
You will also work closely with other internal teams including eg transport on a daily basis.
What's on Offer:
• On joining and whilst in probation, your salary will be £29,450 per annum
• On successful completion of probation, your salary increases to £31,212 per annum
• Additional Annual performance related bonuses
• 30 days annual holiday inclusive of the 8 bank holidays - Rising to 32 days inclusive of BHs after 2 years continuous service
• Inclusion in the workplace pension scheme
• Annual salary review
• Free onsite parking
• Access to Sage Employee Benefits - providing discounts on shopping, entertainment and more.
Responsibilities
• Processing sales orders and quotations in a timely & accurate manner.
• Answering all incoming phone calls in a manner commensurate with delivering great customer service.
• Assisting any customers with any issues they raise in a prompt and professional manner.
• Assisting delivery drivers with any issues to provide prompt resolutions.
• Reporting shortages to customers, providing date of delivery, or offering an appropriate alternative.
• Working closely with other departments to maintain our industry leading levels of service.
• Managing personal and shared email as appropriate.
Requirements
• Excellent IT skills with experience with MS Office.
• Interpersonal and communication skills both written and verbal.
• Understanding of the sales administration process.
• Strong analytical and organisational skills with the ability to work in a fast-paced environment.
• Problem-solving mentality.
• Outgoing character, with a positive attitude.
• Flexibility to work in shifts between 7.30am and 7pm Mon to Fri, up to 40 hrs per week once initial 3 months of training have been completed.
• Plumber’s merchant or builder's merchant industry experience is not mandatory but preferred
During your first 3 months of training the shift pattern will be 9am to 6pm.
Thereafter, this will then change to a shifts of either 7.30am to 4.30pm OR 10am to 7pm.
Monday to Friday only, no weekends
If you are seeking change and want to work for a company that values its staff and be part of something special - then we would like to hear from you.
All applications are dealt with in the strictest of confidence.
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website www.rhodium45.co.uk.
Vacancy: Customer Service Advisor / Sales Administrator
Location: Southampton, Hampshire
Industry: Plumbing Products
Hours: Monday to Friday only - no weekends, Shifts between 7.30am and 7pm - 40 hour working week
Salary: Starting salary of £29,450 rising to £31,212 following 6 month probation period + bonuses
Our client, in the Southampton area, is seeking additional staff due to continued growth.
You will be joining a friendly and happy working environment where they have good staff retention.
We are looking for an enthusiastic, responsible Customer Service Advisor / Sales Administrator to add value to their busy sales team working Monday to Friday.
You will be part of a team that is the first point of call for any customers wanting to place an order with the company.
Customer orders are received via email or the telephone and entered in their system so this role in our customer’s experience is pivotal.
You will also work closely with other internal teams including eg transport on a daily basis.
What's on Offer:
• On joining and whilst in probation, your salary will be £29,450 per annum
• On successful completion of probation, your salary increases to £31,212 per annum
• Additional Annual performance related bonuses
• 30 days annual holiday inclusive of the 8 bank holidays - Rising to 32 days inclusive of BHs after 2 years continuous service
• Inclusion in the workplace pension scheme
• Annual salary review
• Free onsite parking
• Access to Sage Employee Benefits - providing discounts on shopping, entertainment and more.
Responsibilities
• Processing sales orders and quotations in a timely & accurate manner.
• Answering all incoming phone calls in a manner commensurate with delivering great customer service.
• Assisting any customers with any issues they raise in a prompt and professional manner.
• Assisting delivery drivers with any issues to provide prompt resolutions.
• Reporting shortages to customers, providing date of delivery, or offering an appropriate alternative.
• Working closely with other departments to maintain our industry leading levels of service.
• Managing personal and shared email as appropriate.
Requirements
• Excellent IT skills with experience with MS Office.
• Interpersonal and communication skills both written and verbal.
• Understanding of the sales administration process.
• Strong analytical and organisational skills with the ability to work in a fast-paced environment.
• Problem-solving mentality.
• Outgoing character, with a positive attitude.
• Flexibility to work in shifts between 7.30am and 7pm Mon to Fri, up to 40 hrs per week once initial 3 months of training have been completed.
• Plumber’s merchant or builder's merchant industry experience is not mandatory but preferred
During your first 3 months of training the shift pattern will be 9am to 6pm.
Thereafter, this will then change to a shifts of either 7.30am to 4.30pm OR 10am to 7pm.
Monday to Friday only, no weekends
If you are seeking change and want to work for a company that values its staff and be part of something special - then we would like to hear from you.
All applications are dealt with in the strictest of confidence.
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website www.rhodium45.co.uk.