I am recruiting for a local authority who is looking for someone to provide first point of contact advice and information in relation to Housing Options referrals.
Key Responsibilities:
You will be a self starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email and intranet/internet.
You will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement.
You will provide first contact resolutions to the city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service.
