Description
REF: EM0528
Vacancy: Customer Service Lead
Location: Livingston
Hours: 8am - 5pm Monday to Thursday, 8am to 1pm on Fridays
Overview:
We're looking to recruit a Customer Service Lead, on behalf of a well-established and reputable Manufacturer in Livingston.
Package / Benefits:
• Negotiable salary DOE
• 33 days holidays (inclusive of bank holidays)
• Pension scheme
• Bonus scheme
• Free on-site parking
• No weekend working
Responsibilities:
• Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
• Liaise with Supply Chain to determine relevant fulfilment strategy in support of the service level requirement
• Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve.
• Manage all customer complaints (including internal customers) using the complaints procedure and document all corrective and preventative measures.
• Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion.
• Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
• Keep management updated with customer related activities (Orders, changes, complaints, analysis etc.)
• Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
• Ensure all returns are agreed and processed in accordance with company policy.
• Be responsible for planning all workflow through the Depot and allocating daily tasks to specific individuals.
• Be responsible for all aspects of time management of Depot personnel.
• Participate in the review on a monthly basis of Key Performance Indicators and assist in analysing the results.
• Ensure the efficient completion of any assigned tasks and manage any problems, issues or difficulties that arise.
• Be responsible for reporting any instances of misconduct or timekeeping issues to HR and management.
• Responsibility of Health and Safety implementation and monitoring.
Experience / Skills:
• Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
• Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
• Good commercial knowledge of sales processes such as sales order processing, quotations etc.
• Strong communication and organizational skills.
• Good I.T. skills
• Knowledge of the electrical wholesale industry would be advantageous
All applications are dealt with in the strictest of confidence.
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website at www.rhodium45.co.uk.
Vacancy: Customer Service Lead
Location: Livingston
Hours: 8am - 5pm Monday to Thursday, 8am to 1pm on Fridays
Overview:
We're looking to recruit a Customer Service Lead, on behalf of a well-established and reputable Manufacturer in Livingston.
Package / Benefits:
• Negotiable salary DOE
• 33 days holidays (inclusive of bank holidays)
• Pension scheme
• Bonus scheme
• Free on-site parking
• No weekend working
Responsibilities:
• Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.
• Liaise with Supply Chain to determine relevant fulfilment strategy in support of the service level requirement
• Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve.
• Manage all customer complaints (including internal customers) using the complaints procedure and document all corrective and preventative measures.
• Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion.
• Ensure all Depot personnel are aware of and adhere to Depot procedures to guarantee standardised working practices.
• Keep management updated with customer related activities (Orders, changes, complaints, analysis etc.)
• Ensure that drivers, vehicles, loads and journeys are planned to optimise the resources available.
• Ensure all returns are agreed and processed in accordance with company policy.
• Be responsible for planning all workflow through the Depot and allocating daily tasks to specific individuals.
• Be responsible for all aspects of time management of Depot personnel.
• Participate in the review on a monthly basis of Key Performance Indicators and assist in analysing the results.
• Ensure the efficient completion of any assigned tasks and manage any problems, issues or difficulties that arise.
• Be responsible for reporting any instances of misconduct or timekeeping issues to HR and management.
• Responsibility of Health and Safety implementation and monitoring.
Experience / Skills:
• Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
• Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
• Good commercial knowledge of sales processes such as sales order processing, quotations etc.
• Strong communication and organizational skills.
• Good I.T. skills
• Knowledge of the electrical wholesale industry would be advantageous
All applications are dealt with in the strictest of confidence.
Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website at www.rhodium45.co.uk.