Our client, an established and growing technology services business providing managed IT, cyber security and cloud solutions, is seeking an IT Consultant for its Guernsey team. This is a permanent position with hybrid working.

Role
Deliver third-line technical support, resolve complex escalated issues and act as a senior technical resource for the service desk.

Key responsibilities
• Take ownership of complex technical issues through to resolution.
• Keep clients informed and maintain accurate ticket records and handover notes.
• Identify service risks and escalate promptly.
• Coach colleagues and share technical knowledge.
• Improve procedures, documentation and recurring technical solutions.

Person specification
• Experience in a managed services IT support or service desk environment, including third-line escalations.
• Technical knowledge of Microsoft 365, Azure, Active Directory, Intune, Microsoft Office and Windows 11.
• Understanding of malware and security fundamentals, including antivirus, phishing and IP spoofing.
• Strong troubleshooting, communication, customer service and organisational skills.
• Evidence of ongoing technical development.

What’s in it for you?
• Private health insurance.
• Generous holiday allowance and a day off on your birthday.
• Flexible working patterns.
• Enhanced pension contributions.
• Regular social events.

How to apply / more information
Email CV to admin@blinkrecruitment.gg. For further vacancies visit www.blinkrecruitment.gg.