This is an exciting opportunity to join a collaborative and forward-thinking IT team as a Service Desk Trainee. Offering a strong foundation in IT support and exposure to a wide range of technical environments, this role is ideal for individuals with a genuine passion for technology and a desire to build a long-term career within the industry. The position is client-facing, requiring strong communication skills and a proactive, solutions-focused approach.

Key Responsibilities
Duties for this role include, but are not limited to:
• Assisting end-users with hardware, software, and system-related queries in a professional and friendly manner.
• Logging and tracking IT support requests while learning how to resolve routine issues.
• Supporting the team with daily IT operations, including user account administration and hardware setup.
• Participating in scheduled system checks, software updates, and documentation maintenance.
• Working collaboratively with the Facilities team on workstation setups and office technology support.
• Gaining exposure to IT project work and system testing under supervision.
• Building familiarity with internal processes, IT protocols, and relevant security standards.
• Attending internal training to develop knowledge in areas such as troubleshooting, ITIL concepts, and service desk tools.

The Ideal Candidate
The successful candidate will demonstrate a keen interest in IT systems and applications and bring a strong customer service mindset. You will have excellent problem-solving skills, the ability to follow established processes, and a positive, can-do attitude. While prior IT experience is advantageous, this role is designed for individuals at the beginning of their career, and full training will be provided.

How to Apply
For further details, please contact:
E-mail: admin@blinkrecruitment.gg