The client is an audio, visual and home automation specialist that designs and installs bespoke entertainment, lighting and smart home systems for discerning clients worldwide, with a reputation for delivering flawless technical solutions with uncompromising attention to detail.

Role purpose
The Operations Executive supports the day-to-day running of procurement, stock control, logistics and administrative processes. The role coordinates purchasing and deliveries, maintains accurate records, and helps ensure equipment and materials reach project sites on time.
We are interested in candidates who may have worked as an AV Engineer and would like to now be in an office-based role.
Key responsibilities
Procurement and logistics
• Build effective relationships with regular and ad hoc suppliers.
• Obtain competitive quotations and support purchasing decisions based on price, quality, availability and delivery times.
• Prepare and place supplier orders, monitor their progress and follow up on outstanding deliveries.
• Maintain accurate purchasing, stock, shipment and supplier records, and help resolve discrepancies between purchase orders, delivery notes and invoices.
• Coordinate international shipments for overseas projects, including liaising with freight forwarders and couriers, preparing shipping and export documentation, tracking consignments and confirming delivery arrangements.
• Coordinate outgoing goods with the engineering and technical teams so equipment is prepared, documented and delivered to site on schedule.
• Process return merchandise authorisations and other returns, tracking replacements or refunds through to completion.
• Receive incoming goods, check them against orders, scan and label items, update stock records and report discrepancies promptly.
• Process purchase orders once quotes have been approved, ensuring order details, pricing and delivery requirements are accurate.
Operations and administration
• Complete monthly stocktakes of goods on site, investigate variances and monitor stock value against insurance limits.
• Escalate delays, damage, shortages or other issues that could affect project delivery.
• Prepare invoices for client call-outs and provide the required supporting information to the accounts team.
• Support the senior team with ad hoc tasks, including price comparisons and product sourcing.
• Upload company expense invoices promptly so accounting records remain up to date.
• Keep the workshop orderly, tidy and safe, in line with company standards and health and safety procedures.
• Maintain the showroom display cabinet, sample equipment and presentation standards.
• Support the management team with the smooth day-to-day operation of company logistics.
Skills and experience
• Clear, professional communication with suppliers, couriers and colleagues.
• Commercial awareness, including comparing quotations and seeking value for money.
• Strong organisational and prioritisation skills, with the ability to manage several orders and deadlines at once.
• Experience with international shipping or export documentation would be an advantage.
• Confidence using Microsoft Office and the ability to learn purchasing, stock and accounting systems.
• The ability to work independently and as part of a team, adapting to changing project priorities.
• A high level of attention to detail and accurate record-keeping.
• Experience in operations, purchasing, logistics, stock control or a similar coordination role.