Description
The company designs and manufactures industry-leading devices for customers in diverse sectors worldwide. Their innovative solutions enable improved experiences for users, ensuring they remain at the forefront of listening technology.
We are seeking a Technical Design and Support Engineer to serve as a company representative to customers and distributors via phone, email, web chat, and video calls, upholding the company’s values and delivering the high-quality service that our customers value. The ideal candidate will possess in-depth IT and networking experience, as well as some knowledge of audio systems and basic electronics. They will utilise their mix of skills and liaise with other internal teams to support technical troubleshooting queries, advise on suitable technologies and system specifications, and design bespoke layouts.
Reports to: Customer Support Manager
Department: Technical Support
Key Accountabilities
• Strong customer communication via email, phone and web chat
• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of company products and companion distributed products
• Technical support and guidance, including remote troubleshooting of complex systems
• Preparing equipment quotations, responding to bids in a timely manner
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up
• Providing technical training to customers
• Design of systems, preparation of installation drawing packages
• Taking ownership of more complex design requirements and more demanding customers
• A focus on quality, attention to detail and accuracy within the design and CAD markup
Key Skills and Requirements:
• Good experience of network troubleshooting
• Experience of audio systems and technology
• Attention to detail and working to a high level of quality, following documented procedures
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages
• Ability to manage own time and prioritise a series of time-limited tasks each day
• Working closely with the immediate team as well as other departments within the business
• Travel predominantly within the UK, with potential for some overseas travel
• Working on building sites, with relevant certification (ECS)
• Understanding of scaled drawings and basic skills with CAD packages
Preferrable Skills:
• Knowledge of networked audio and control
• Basic electrical knowledge, ohms law, impedance etc
• Experience of building industry tender process
Working hours
37.5 hours per working week at the company’s main office in Nottinghamshire. There is scope for a degree of hybrid working, with some time spent working remotely each week, if desired. However, this will require flexibility to meet the demands of the role.
Flexible hours may be worked by agreement, subject to the core hours of 9am to 4pm being covered. It may be necessary to work overtime during peak times and when deadlines are close.
We are seeking a Technical Design and Support Engineer to serve as a company representative to customers and distributors via phone, email, web chat, and video calls, upholding the company’s values and delivering the high-quality service that our customers value. The ideal candidate will possess in-depth IT and networking experience, as well as some knowledge of audio systems and basic electronics. They will utilise their mix of skills and liaise with other internal teams to support technical troubleshooting queries, advise on suitable technologies and system specifications, and design bespoke layouts.
Reports to: Customer Support Manager
Department: Technical Support
Key Accountabilities
• Strong customer communication via email, phone and web chat
• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of company products and companion distributed products
• Technical support and guidance, including remote troubleshooting of complex systems
• Preparing equipment quotations, responding to bids in a timely manner
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up
• Providing technical training to customers
• Design of systems, preparation of installation drawing packages
• Taking ownership of more complex design requirements and more demanding customers
• A focus on quality, attention to detail and accuracy within the design and CAD markup
Key Skills and Requirements:
• Good experience of network troubleshooting
• Experience of audio systems and technology
• Attention to detail and working to a high level of quality, following documented procedures
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages
• Ability to manage own time and prioritise a series of time-limited tasks each day
• Working closely with the immediate team as well as other departments within the business
• Travel predominantly within the UK, with potential for some overseas travel
• Working on building sites, with relevant certification (ECS)
• Understanding of scaled drawings and basic skills with CAD packages
Preferrable Skills:
• Knowledge of networked audio and control
• Basic electrical knowledge, ohms law, impedance etc
• Experience of building industry tender process
Working hours
37.5 hours per working week at the company’s main office in Nottinghamshire. There is scope for a degree of hybrid working, with some time spent working remotely each week, if desired. However, this will require flexibility to meet the demands of the role.
Flexible hours may be worked by agreement, subject to the core hours of 9am to 4pm being covered. It may be necessary to work overtime during peak times and when deadlines are close.