Description
New role for an established freight forwarder based at Heathrow looking to recruit an Aviation/AOG operator to join their friendly Time Critical team
Operations:
• Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
• Implement and refine operational processes to enhance efficiency and reduce turnaround times.
• Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
• Utilize data analysis to identify trends and areas for improvement in the logistics process.
• Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
• Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
• Resolve customer issues and concerns to ensure high levels of customer satisfaction.
Requirements:
This role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
1. Minimum of 2- 5 years of experience in logistics operations and customer service, with a focus on time-critical shipments
2. Strong analytical and problem-solving skills
3. Excellent communication and interpersonal skills
4. Ability to work effectively in a high-pressure, time-sensitive environment.
5. Proficient in logistics software and Microsoft Office Suite
Ideal candidate would have Export AOG / Aviation background and a strong communicator with very high level customer services shills
Imports AOG knowledge or experience would also be an advantage
4 on 4 off DAY shifts
Salary 35K -45K must have at least 3 + years experience in AOG / Aviation exports
Possible out of hours cover & weekend shift rota with paid overtime
Operations:
• Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
• Implement and refine operational processes to enhance efficiency and reduce turnaround times.
• Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
• Utilize data analysis to identify trends and areas for improvement in the logistics process.
• Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
• Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
• Resolve customer issues and concerns to ensure high levels of customer satisfaction.
Requirements:
This role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
1. Minimum of 2- 5 years of experience in logistics operations and customer service, with a focus on time-critical shipments
2. Strong analytical and problem-solving skills
3. Excellent communication and interpersonal skills
4. Ability to work effectively in a high-pressure, time-sensitive environment.
5. Proficient in logistics software and Microsoft Office Suite
Ideal candidate would have Export AOG / Aviation background and a strong communicator with very high level customer services shills
Imports AOG knowledge or experience would also be an advantage
4 on 4 off DAY shifts
Salary 35K -45K must have at least 3 + years experience in AOG / Aviation exports
Possible out of hours cover & weekend shift rota with paid overtime