Description
Our client, a leading international telecommunications and connectivity provider, is seeking a driven and customer-centric professional to join their B2B Operations team. This is an exceptional opportunity to embed yourself within a forward-thinking business that is passionate about future technologies, global opportunities, and community focus.
The Opportunity
As a Business Service Operations Engineer, you will become an integral part of the frontline support team for enterprise business customers. This is an office-based role with no travel required, focusing heavily on seamless service delivery and end-to-end lifecycle coordination. You will act as a dedicated customer advocate, ensuring that installations, requests, and technical issues are resolved efficiently and to the highest industry standards.
Key Responsibilities
• Customer Advocacy & Support: Handle inbound and outbound communication with enterprise clients in a proactive, professional manner, keeping them updated on provisioning tickets.
• Service Delivery Management: Oversee the complete workflow of customer requests, including the provisioning, maintenance, and cancellation of enterprise services.
• Issue Resolution: Triage, troubleshoot, and prioritize provisioning issues using the ServiceNow platform, collaborating closely with internal technical teams and external partners.
• Operational Monitoring: Monitor order backlogs, validate incoming workflows, and develop action plans to address bottlenecks.
Hours & Environment
• Hours: 37.5 hours per week.
• Shift Pattern: Standard hours are Monday to Friday, 8:30am to 5:00pm (with flexibility available between 8:00am and 6:00pm).
• Location: Modern office environment based in the Isle of Man.
Requirements
Essential:
• Excellent verbal and written communication skills alongside top-tier customer service capabilities.
• A solid general understanding of IT and technology.
• Strong problem-solving skills and the motivation to continuously learn and develop.
• Ability to work independently as well as collaboratively within a team.
Desirable:
• Prior experience in customer service roles.
• Operational experience across IT networks, infrastructure, or data centres (though full training is provided).
• Relevant IT or project management certifications (e.g., Cisco, Microsoft, CompTIA, ITILv3, Six Sigma, or Prince2).
• A full UK Driving License.
Please note: Due to the secure nature of this role, the successful candidate will be required to undergo standard pre-employment screening, including identity, residence, financial, and police checks.
For more information, please email: admin@blinkrecruitment.gg. Please visit our website www.blinkrecruitment.gg for our latest vacancies.
The Opportunity
As a Business Service Operations Engineer, you will become an integral part of the frontline support team for enterprise business customers. This is an office-based role with no travel required, focusing heavily on seamless service delivery and end-to-end lifecycle coordination. You will act as a dedicated customer advocate, ensuring that installations, requests, and technical issues are resolved efficiently and to the highest industry standards.
Key Responsibilities
• Customer Advocacy & Support: Handle inbound and outbound communication with enterprise clients in a proactive, professional manner, keeping them updated on provisioning tickets.
• Service Delivery Management: Oversee the complete workflow of customer requests, including the provisioning, maintenance, and cancellation of enterprise services.
• Issue Resolution: Triage, troubleshoot, and prioritize provisioning issues using the ServiceNow platform, collaborating closely with internal technical teams and external partners.
• Operational Monitoring: Monitor order backlogs, validate incoming workflows, and develop action plans to address bottlenecks.
Hours & Environment
• Hours: 37.5 hours per week.
• Shift Pattern: Standard hours are Monday to Friday, 8:30am to 5:00pm (with flexibility available between 8:00am and 6:00pm).
• Location: Modern office environment based in the Isle of Man.
Requirements
Essential:
• Excellent verbal and written communication skills alongside top-tier customer service capabilities.
• A solid general understanding of IT and technology.
• Strong problem-solving skills and the motivation to continuously learn and develop.
• Ability to work independently as well as collaboratively within a team.
Desirable:
• Prior experience in customer service roles.
• Operational experience across IT networks, infrastructure, or data centres (though full training is provided).
• Relevant IT or project management certifications (e.g., Cisco, Microsoft, CompTIA, ITILv3, Six Sigma, or Prince2).
• A full UK Driving License.
Please note: Due to the secure nature of this role, the successful candidate will be required to undergo standard pre-employment screening, including identity, residence, financial, and police checks.
For more information, please email: admin@blinkrecruitment.gg. Please visit our website www.blinkrecruitment.gg for our latest vacancies.