Description
Join a forward-thinking technology team delivering innovative enterprise IT solutions across the Channel Islands and the Isle of Man.
This is an exciting opportunity to work as an IT Applications Engineer within a collaborative applications support function. The role involves delivering excellent customer experience while supporting and operating a range of managed IT and email security services. The successful candidate will play a key role in implementing, maintaining and supporting enterprise technologies, ensuring reliable and secure service delivery.
Key Responsibilities:
• Deliver implementation, monitoring, and technical support across Managed IT and email security platforms.
• Provide subject matter expertise on a range of Microsoft and Citrix-based enterprise solutions.
• Lead service delivery for managed products, ensuring accurate documentation and seamless handovers.
• Mentor internal teams, contributing to a knowledge-sharing and development-oriented environment.
• Handle client incidents and queries, escalating when required and maintaining high levels of customer satisfaction.
• Assist with service process improvement and contribute to internal documentation and governance standards.
• Participate in out-of-hours on-call rotation if required.
The Ideal Candidate
This role suits a highly motivated, technically proficient individual with strong experience in managed IT support and customer-facing service delivery.
Key requirements include:
• Proficiency in Microsoft 365, Windows 10/11, Intune/SCCM, Office 365, EMS, SharePoint, and Teams.
• Experience supporting Mimecast solutions (Mimecast Warrior/Gladiator qualifications or equivalent desirable).
• Strong understanding of email security gateway tools and Microsoft security features (Azure ATP, DLP, AIP).
• Practical experience in Citrix technologies (ADC, Virtual Apps & Desktops, Citrix Cloud) is an advantage.
• Solid networking knowledge including DNS, DHCP, and IP subnetting.
• Relevant Microsoft certifications (e.g., MS-900, AZ-900, MS-700, AZ-104) are desirable.
• Strong communication skills, customer orientation, and ability to manage time and priorities effectively.
How to Apply
For further details, please contact:
Martyn Gordon
Recruitment Consultant
E-mail: martyn@blinkrecruitment.gg
This is an exciting opportunity to work as an IT Applications Engineer within a collaborative applications support function. The role involves delivering excellent customer experience while supporting and operating a range of managed IT and email security services. The successful candidate will play a key role in implementing, maintaining and supporting enterprise technologies, ensuring reliable and secure service delivery.
Key Responsibilities:
• Deliver implementation, monitoring, and technical support across Managed IT and email security platforms.
• Provide subject matter expertise on a range of Microsoft and Citrix-based enterprise solutions.
• Lead service delivery for managed products, ensuring accurate documentation and seamless handovers.
• Mentor internal teams, contributing to a knowledge-sharing and development-oriented environment.
• Handle client incidents and queries, escalating when required and maintaining high levels of customer satisfaction.
• Assist with service process improvement and contribute to internal documentation and governance standards.
• Participate in out-of-hours on-call rotation if required.
The Ideal Candidate
This role suits a highly motivated, technically proficient individual with strong experience in managed IT support and customer-facing service delivery.
Key requirements include:
• Proficiency in Microsoft 365, Windows 10/11, Intune/SCCM, Office 365, EMS, SharePoint, and Teams.
• Experience supporting Mimecast solutions (Mimecast Warrior/Gladiator qualifications or equivalent desirable).
• Strong understanding of email security gateway tools and Microsoft security features (Azure ATP, DLP, AIP).
• Practical experience in Citrix technologies (ADC, Virtual Apps & Desktops, Citrix Cloud) is an advantage.
• Solid networking knowledge including DNS, DHCP, and IP subnetting.
• Relevant Microsoft certifications (e.g., MS-900, AZ-900, MS-700, AZ-104) are desirable.
• Strong communication skills, customer orientation, and ability to manage time and priorities effectively.
How to Apply
For further details, please contact:
Martyn Gordon
Recruitment Consultant
E-mail: martyn@blinkrecruitment.gg