Description
This is an exciting opportunity to join the Service Assurance team at this leading telecommunications provider as a SOC Support Technician based in Jersey. This role is ideally suited to individuals seeking a dynamic working environment with access to innovative technologies, global collaboration, and continuous personal development.
As part of a dedicated 24x365 shift team, the successful candidate will play a critical role in delivering frontline support to business customers, acting as a key point of contact for logging, managing, and resolving support and change requests. Full training will be provided for applicants with the right attitude and baseline technical competence.
Key Responsibilities:
• Responding to customer enquiries and incidents via phone and service desk platforms.
• Logging, triaging, and escalating faults and change requests through ServiceNow.
• Providing first line diagnosis and resolution of technical issues in line with SLAs.
• Monitoring network and service status using industry-standard tools.
• Coordinating with internal teams and third-party suppliers to ensure timely resolution.
• Updating customers with regular progress reports and maintaining high satisfaction levels.
• Supporting operational tasks such as data centre checks, basic facility support, and scheduled maintenance.
• Contributing to service improvement initiatives and process documentation.
• Maintaining compliance with internal security, data protection, and regulatory standards.
The Ideal Candidate:
The successful candidate will be customer-focused, proactive, and adaptable, with a genuine enthusiasm for learning and development. They will demonstrate strong communication and organisational skills, a calm demeanour under pressure, and the ability to work both independently and as part of a team. While experience with IT networks, data centres, and infrastructure services is advantageous, full training is available. Commitment to working within a shift rota is essential.
Contact Details:
For more information, please email: admin@blinkrecruitment.gg
or call: +44 1481 723221
Please visit our website www.blinkrecruitment.gg for our latest vacancies.
As part of a dedicated 24x365 shift team, the successful candidate will play a critical role in delivering frontline support to business customers, acting as a key point of contact for logging, managing, and resolving support and change requests. Full training will be provided for applicants with the right attitude and baseline technical competence.
Key Responsibilities:
• Responding to customer enquiries and incidents via phone and service desk platforms.
• Logging, triaging, and escalating faults and change requests through ServiceNow.
• Providing first line diagnosis and resolution of technical issues in line with SLAs.
• Monitoring network and service status using industry-standard tools.
• Coordinating with internal teams and third-party suppliers to ensure timely resolution.
• Updating customers with regular progress reports and maintaining high satisfaction levels.
• Supporting operational tasks such as data centre checks, basic facility support, and scheduled maintenance.
• Contributing to service improvement initiatives and process documentation.
• Maintaining compliance with internal security, data protection, and regulatory standards.
The Ideal Candidate:
The successful candidate will be customer-focused, proactive, and adaptable, with a genuine enthusiasm for learning and development. They will demonstrate strong communication and organisational skills, a calm demeanour under pressure, and the ability to work both independently and as part of a team. While experience with IT networks, data centres, and infrastructure services is advantageous, full training is available. Commitment to working within a shift rota is essential.
Contact Details:
For more information, please email: admin@blinkrecruitment.gg
or call: +44 1481 723221
Please visit our website www.blinkrecruitment.gg for our latest vacancies.