Description
We have a new 1 year fixed term contract opportunity working on behalf an IT consultancy firm for a AV Engineer who will be able to work onsite in Surrey and on occasion in London.
Key responsibilities:
• Configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft Teams
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Coordinate with AV equipment OEMs for resolution/workarounds, when required
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
• Interact with our client’s customer help desk ticketing system to respond to their end user requests
• Setup and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functionality
• Responsible for escalating all "next level" break fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Polycom AV equipment management and configuration
• Videoconferencing experience including operation, call set-up and equipment
• Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type
Skills and Abilities:
• Effective communication and interaction with their employees, customers, and colleagues and the ability to work effectively with all levels of the organization
• Ensure operational availability of all dedicated audio visual and Video Production environments
• Ability to work and think independently and ensuring to meet deadlines
• Good Knowledge of Windows based devices
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills, both verbal and written
• Demonstrated customer service focus and customer communication skills
Key responsibilities:
• Configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft Teams
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Coordinate with AV equipment OEMs for resolution/workarounds, when required
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations
• Interact with our client’s customer help desk ticketing system to respond to their end user requests
• Setup and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functionality
• Responsible for escalating all "next level" break fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Polycom AV equipment management and configuration
• Videoconferencing experience including operation, call set-up and equipment
• Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type
Skills and Abilities:
• Effective communication and interaction with their employees, customers, and colleagues and the ability to work effectively with all levels of the organization
• Ensure operational availability of all dedicated audio visual and Video Production environments
• Ability to work and think independently and ensuring to meet deadlines
• Good Knowledge of Windows based devices
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills, both verbal and written
• Demonstrated customer service focus and customer communication skills