Description
A leading provider of Fund Administration, Private Client and Corporate Services is seeking a Service Desk Analyst to join their dynamic Technology team in Guernsey. This role is open to candidates with varying levels of experience and can be shaped to suit either a standard or senior-level appointment, depending on the successful applicant’s skills and background.
Role Overview
This role sits within a small, collaborative Technology team and plays a pivotal part in supporting internal users and contributing to the business’s operational success. The appointed individual will be responsible for a range of technical support and administrative tasks. For those appointed at senior level, there will also be an expectation to act as an escalation point, lead on incident management, and mentor junior team members.
Key Responsibilities
Depending on experience level, duties will include:
• Providing first and second-line support for technical issues across systems and applications
• Managing and resolving support tickets via phone, email, and in person
• Acting as a point of escalation and leading incident and problem resolution (senior level)
• Mentoring junior team members and promoting a culture of collaboration (senior level)
• Participating in software rollouts, infrastructure upgrades, and continuous improvement projects
• Administering user accounts, permissions, and access controls
• Maintaining documentation, knowledge base content, and standard operating procedures
• Performing regular system checks, security reviews, and compliance monitoring
• Delivering end-user training and supporting change management initiatives
• Liaising with vendors and internal business units to ensure timely issue resolution
• Adhering to ITIL and company policies and procedures
What You’ll Need to Succeed
For standard level (Service Desk Analyst):
• 2–3 years’ experience in a similar IT support or customer service role
• Higher Education Certificate and/or working towards a degree in Technology
• Genuine interest in Cloud Computing and IT service delivery
• Strong organisational, communication, and customer service skills
• Flexible, team-oriented approach
For senior level (Senior Service Desk Analyst):
• Minimum 5 years' experience in a Service Desk or IT support role, with at least 2 years in a senior or lead capacity
• Strong technical knowledge in Microsoft 365, Windows OS, Active Directory, and ITSM tools
• ITIL Foundation certification preferred
• Demonstrated leadership, mentoring, and problem-solving skills
• Proven ability to manage priorities independently and drive service improvement
To apply, please choose the appropriate role level on our website.
For more information, please email: admin@blinkrecruitment.gg or call: +44 1481 723221.
Please visit our website www.blinkrecruitment.gg for our latest vacancies.
Role Overview
This role sits within a small, collaborative Technology team and plays a pivotal part in supporting internal users and contributing to the business’s operational success. The appointed individual will be responsible for a range of technical support and administrative tasks. For those appointed at senior level, there will also be an expectation to act as an escalation point, lead on incident management, and mentor junior team members.
Key Responsibilities
Depending on experience level, duties will include:
• Providing first and second-line support for technical issues across systems and applications
• Managing and resolving support tickets via phone, email, and in person
• Acting as a point of escalation and leading incident and problem resolution (senior level)
• Mentoring junior team members and promoting a culture of collaboration (senior level)
• Participating in software rollouts, infrastructure upgrades, and continuous improvement projects
• Administering user accounts, permissions, and access controls
• Maintaining documentation, knowledge base content, and standard operating procedures
• Performing regular system checks, security reviews, and compliance monitoring
• Delivering end-user training and supporting change management initiatives
• Liaising with vendors and internal business units to ensure timely issue resolution
• Adhering to ITIL and company policies and procedures
What You’ll Need to Succeed
For standard level (Service Desk Analyst):
• 2–3 years’ experience in a similar IT support or customer service role
• Higher Education Certificate and/or working towards a degree in Technology
• Genuine interest in Cloud Computing and IT service delivery
• Strong organisational, communication, and customer service skills
• Flexible, team-oriented approach
For senior level (Senior Service Desk Analyst):
• Minimum 5 years' experience in a Service Desk or IT support role, with at least 2 years in a senior or lead capacity
• Strong technical knowledge in Microsoft 365, Windows OS, Active Directory, and ITSM tools
• ITIL Foundation certification preferred
• Demonstrated leadership, mentoring, and problem-solving skills
• Proven ability to manage priorities independently and drive service improvement
To apply, please choose the appropriate role level on our website.
For more information, please email: admin@blinkrecruitment.gg or call: +44 1481 723221.
Please visit our website www.blinkrecruitment.gg for our latest vacancies.