Description
Our client, a respected name in international life assurance, is seeking a detail-oriented and customer-focused individual to join their Unit Linked Operations team in Guernsey. This is a 9-month contract opportunity, offering exposure to policy administration, customer service, and operational compliance in a dynamic, client-facing role.
Duties for this role include, but are not limited to:
• Supporting customers with their policy servicing needs including premium changes, surrenders, switches, and general queries.
• Processing client instructions accurately across multiple systems, ensuring compliance with AML, legal, and audit standards.
• Communicating clearly and professionally via phone and email with clients, intermediaries, and regional teams.
• Conducting client due diligence checks and video verification calls where required.
• Performing Know Your Customer (KYC) reviews for individual and corporate clients during onboarding or trigger events.
• Assisting with training material production and contributing to continuous process improvement within the department.
• Undertaking system testing and supporting operational alignment projects.
• Recording and reporting risk and issue items as part of ongoing compliance requirements.
The successful candidate will have:
• Previous experience in financial services or customer service administration.
• GCSE qualifications including English and Maths.
• A high level of computer literacy with confidence using Microsoft 365 and Adobe applications.
• An understanding of regulatory frameworks and familiarity with AML principles.
• Strong verbal and written communication skills, with the ability to tailor messages for varied audiences.
• Excellent attention to detail and the ability to work accurately under pressure.
• A proactive and adaptable mindset with the drive to deliver exceptional service in a time-sensitive environment.
For more information, please email: admin@blinkrecruitment.gg or call: +44 1481 723221. Please visit our website www.blinkrecruitment.gg for our latest vacancies.
Duties for this role include, but are not limited to:
• Supporting customers with their policy servicing needs including premium changes, surrenders, switches, and general queries.
• Processing client instructions accurately across multiple systems, ensuring compliance with AML, legal, and audit standards.
• Communicating clearly and professionally via phone and email with clients, intermediaries, and regional teams.
• Conducting client due diligence checks and video verification calls where required.
• Performing Know Your Customer (KYC) reviews for individual and corporate clients during onboarding or trigger events.
• Assisting with training material production and contributing to continuous process improvement within the department.
• Undertaking system testing and supporting operational alignment projects.
• Recording and reporting risk and issue items as part of ongoing compliance requirements.
The successful candidate will have:
• Previous experience in financial services or customer service administration.
• GCSE qualifications including English and Maths.
• A high level of computer literacy with confidence using Microsoft 365 and Adobe applications.
• An understanding of regulatory frameworks and familiarity with AML principles.
• Strong verbal and written communication skills, with the ability to tailor messages for varied audiences.
• Excellent attention to detail and the ability to work accurately under pressure.
• A proactive and adaptable mindset with the drive to deliver exceptional service in a time-sensitive environment.
For more information, please email: admin@blinkrecruitment.gg or call: +44 1481 723221. Please visit our website www.blinkrecruitment.gg for our latest vacancies.