Start date: February 2026
Clearance: NATO Secret or equivalent
Location: The Hague, Netherlands


In order to connect, communicate, and collaborate with NATO staff members, NDWC is looking for communication support to boost internal and external communication, enhance the coherence of all NDWC capabilities and initiatives, and provide the necessary information to the end users of its services. These tasks are all geared toward the realization of NDWC’s 2030 objectives. Specifically, the Lines of Efforts of the Communication Strategy are the following:

• Improve the effectiveness within NDWC

• Foster staff engagement

• Build a positive and inclusive workplace culture

• Enhance NCIA awareness of and familiarity with NDWC for external stakeholders, especially as NDWC is transitioning towards new services in 2026

• Improve NDWC reputation and recognition

The work shall be primarily conducted at the NCIA in The Hague, but may involve some travel to other NATO and NCIA entities.

The main objectives of this statement of work can be summarized as follows:

I. Identify and define appropriate key performance indicators (KPIs) for NDWC Communications Plan;

II. Implement and execute the NDWC Communication Plan;

III. Draft regular reports analyzing the progress on the Communications Plan and strategy;

Requirements

The Contractor’s personnel shall hold a valid NATO SECRET security clearance, provided by national security organization valid at the time of submission of the bid and covering the period of contract.

Specific Requirements

To efficiently and effectively deliver the Service, the Contractor personnel shall possess at a minimum qualifications and skills in the following areas:

General Qualifications:

• BSc/BA in PR, communications, journalism or relevant field, or relevant professional experience.

Essential Experience:

• At least 3 years of relevant experience in communication strategy and execution in the last 5 years.
• At least 2 years of prior experience/knowledge in working with NCIA or any other NATO agencies or organizations such as NATO HQ IS/IMS, ACO, ACT.

• Fluency in English.

Desirable qualifications:

• Proven experience in supporting Digital Transformation by creating engaging communication materials, including video and print, to effectively convey key messages to diverse stakeholders.
• Proven experience in designing and executing communications plans targeted at end users, with the objective of influencing behaviors and supporting adoption of change initiatives.