Description
Start date: Negotiable
Clearance: NATO Secret, after 12 months the contractor will require a NATO Cosmic Top Secret (It will be sponsored)
Location: Wiesbaden, Germany
- Scope of Work SOW
The scope covers Routing and Switching Operations and Maintenance (O&M) of NSATU NATO CIS Services and architecture including continuous support, monitoring, maintenance, and controlled service updates. The Contractor shall provide services in a continuous and structured manner, ensuring alignment with operational priorities, service levels, and NATO governance processes.
The Contractor shall provide services contributing to the availability, performance, and continuous operation of the NSATU and associated IT and Data Management Services. This includes the following activities:
• 3rd Level Technical Support: Supporting the delivery of advanced (3rd level) technical support for NSATU NATO CIS Services and architecture and IT/Data Management Services, ensuring service availability is maintained in accordance with defined targets.
• Fault Diagnosis and Troubleshooting: Supporting fault diagnosis activities using the IT and Data Management Services Management System, including both local and remote diagnostic capabilities.
• Infrastructure Maintenance: Supporting the supervision and execution of routine maintenance activities for infrastructure, management appliances, and associated NSATU IT/Data Management equipment.
• System Documentation Management: Supporting the maintenance and updating of system documentation to reflect changes, configurations, and operational procedures.
• Backup and Restore Operations: Supporting the execution and validation of backup and restore procedures for IT and Data Management Services devices.
• Remote Support Capabilities: Supporting remote fault diagnosis and intervention activities as required to ensure service continuity.
• Stakeholder Coordination: Supporting collaboration with internal and external stakeholders to ensure effective coordination of support, maintenance, and service activities.
• Process Execution (ITSM): Supporting the execution of:
- Incident Management
- Change Management
- Release Management
All activities shall be performed in accordance with NATO processes and procedures, ensuring compliance, traceability, and auditability.
- Specific Technical Qualifications and Experience
Assigned personnel shall possess the following qualifications and have at least three (3) years of experience in the following areas:
• Cisco Certified Network Associate (CCNA) - (Code 200-301) or equivalent qualifications.
• In-depth knowledge of Cisco routing and switching technologies.
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• In-depth knowledge of network security principles and practices.
• Proficiency in fault diagnosis utilizing a number of management platforms (e.g. HP Openview, Netscout, Cisco Works).
• Proficiency in configuration and operation of HP Network Automation or equivalent network automation and orchestration systems.
• Proficiency in configuration and operation of Network Monitoring and Event Management systems (ideally CA Spectrum, HP Openview and Splunk).
• Familiarity with IP Diffserv QoS in Networks.
• In-depth knowledge of OSPF and BGP to include (Multi-area architectures, BGP Confederations and Route Reflectors).
• Familiarity with EIGRP and IS-IS.
• Proficiency in implementing and operating LAN technologies (e.g. HSRP, STP, Switching, VLANs, DHCP snooping, ARP Inspection, Port-Security).
• Proficiency in implementing and operating network authentication and authorization systems and technologies (e.g. Secure ACS 5.x, 802.1x, 802.1ae MACSEC, RADIUS, TACACS+).
- Desirable Technical Qualifications and Experience
It is desirable that the assigned personnel have the following qualifications and have at least three (3) years of experience in the following areas:
• Cisco Certified Network Professional (CCNP) - One core exam (CCNP Enterprise) and one additional concentration exam).
• Cisco Certified Technician (CCT) Routing and Switching (Code 100-490 RSTECH).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).
- Professional competences Personnel shall possess:
• Shall be able to listen, speak, read and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.
• Proven English language ability to communicate effectively, both orally and in writing, including the ability to deliver clear briefings and articulate complex technical matters;
• Strong interpersonal skills, with the ability to work effectively in multinational and multidisciplinary environments;
• Ability to work autonomously with minimal supervision, while contributing effectively as part of a team;
• Strong analytical and problem-solving capabilities, with a results-oriented approach;
• Demonstrated ability to interact with users, stakeholders, and technical teams in a professional and collaborative manner;
• High level of motivation, adaptability, and professional integrity;
• In depth practical understanding of NATO Command structures, roles, and organisational context
• In depth practical Knowledge of NATO Enterprise Architecture and DCIS services, covering OSI Layers 1-7
Clearance: NATO Secret, after 12 months the contractor will require a NATO Cosmic Top Secret (It will be sponsored)
Location: Wiesbaden, Germany
- Scope of Work SOW
The scope covers Routing and Switching Operations and Maintenance (O&M) of NSATU NATO CIS Services and architecture including continuous support, monitoring, maintenance, and controlled service updates. The Contractor shall provide services in a continuous and structured manner, ensuring alignment with operational priorities, service levels, and NATO governance processes.
The Contractor shall provide services contributing to the availability, performance, and continuous operation of the NSATU and associated IT and Data Management Services. This includes the following activities:
• 3rd Level Technical Support: Supporting the delivery of advanced (3rd level) technical support for NSATU NATO CIS Services and architecture and IT/Data Management Services, ensuring service availability is maintained in accordance with defined targets.
• Fault Diagnosis and Troubleshooting: Supporting fault diagnosis activities using the IT and Data Management Services Management System, including both local and remote diagnostic capabilities.
• Infrastructure Maintenance: Supporting the supervision and execution of routine maintenance activities for infrastructure, management appliances, and associated NSATU IT/Data Management equipment.
• System Documentation Management: Supporting the maintenance and updating of system documentation to reflect changes, configurations, and operational procedures.
• Backup and Restore Operations: Supporting the execution and validation of backup and restore procedures for IT and Data Management Services devices.
• Remote Support Capabilities: Supporting remote fault diagnosis and intervention activities as required to ensure service continuity.
• Stakeholder Coordination: Supporting collaboration with internal and external stakeholders to ensure effective coordination of support, maintenance, and service activities.
• Process Execution (ITSM): Supporting the execution of:
- Incident Management
- Change Management
- Release Management
All activities shall be performed in accordance with NATO processes and procedures, ensuring compliance, traceability, and auditability.
- Specific Technical Qualifications and Experience
Assigned personnel shall possess the following qualifications and have at least three (3) years of experience in the following areas:
• Cisco Certified Network Associate (CCNA) - (Code 200-301) or equivalent qualifications.
• In-depth knowledge of Cisco routing and switching technologies.
• Proficiency in configuring and troubleshooting Cisco routers and switches.
• In-depth knowledge of network security principles and practices.
• Proficiency in fault diagnosis utilizing a number of management platforms (e.g. HP Openview, Netscout, Cisco Works).
• Proficiency in configuration and operation of HP Network Automation or equivalent network automation and orchestration systems.
• Proficiency in configuration and operation of Network Monitoring and Event Management systems (ideally CA Spectrum, HP Openview and Splunk).
• Familiarity with IP Diffserv QoS in Networks.
• In-depth knowledge of OSPF and BGP to include (Multi-area architectures, BGP Confederations and Route Reflectors).
• Familiarity with EIGRP and IS-IS.
• Proficiency in implementing and operating LAN technologies (e.g. HSRP, STP, Switching, VLANs, DHCP snooping, ARP Inspection, Port-Security).
• Proficiency in implementing and operating network authentication and authorization systems and technologies (e.g. Secure ACS 5.x, 802.1x, 802.1ae MACSEC, RADIUS, TACACS+).
- Desirable Technical Qualifications and Experience
It is desirable that the assigned personnel have the following qualifications and have at least three (3) years of experience in the following areas:
• Cisco Certified Network Professional (CCNP) - One core exam (CCNP Enterprise) and one additional concentration exam).
• Cisco Certified Technician (CCT) Routing and Switching (Code 100-490 RSTECH).
• The Computing Technology Industry Association- CompTIA Network+ certification (Code N10-008).
- Professional competences Personnel shall possess:
• Shall be able to listen, speak, read and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.
• Proven English language ability to communicate effectively, both orally and in writing, including the ability to deliver clear briefings and articulate complex technical matters;
• Strong interpersonal skills, with the ability to work effectively in multinational and multidisciplinary environments;
• Ability to work autonomously with minimal supervision, while contributing effectively as part of a team;
• Strong analytical and problem-solving capabilities, with a results-oriented approach;
• Demonstrated ability to interact with users, stakeholders, and technical teams in a professional and collaborative manner;
• High level of motivation, adaptability, and professional integrity;
• In depth practical understanding of NATO Command structures, roles, and organisational context
• In depth practical Knowledge of NATO Enterprise Architecture and DCIS services, covering OSI Layers 1-7