Description
The main purpose of the role is to provide technical onsite support for client meeting rooms. You will have
exposure to a multitude of technologies in the audio visual and video conference arena, including meeting
room, events video conference and bridging support
Skills and Experience:
• Credibly communicating at Exec & Senior management level, ability to constructively challenge where
appropriate, effective delivery of planned works and activities and management of and reporting on
progress.
• Proactive approach at all times.
• Extensive experience working in a 2nd-line technical support role, supporting Audio and Visual
Infrastructure.
•Experience of working to tight timescales and in high pressure environments.
•Experience working within a large organisation with a globally disparate user-base
• “Technologist” mindset – awareness of vendor roadmaps, client roadmaps, business challenges and an ability to translate these into a plan to develop services, resolve issues using own initiative.
• Crestron Flex & Control Systems.
Key Tasks:
• To provide daily checks on all AV rooms as per a set out schedule.
• To provide remote checks within the environment on all AV products where possible.
• To liaise with the Client representative / line manager regarding daily requirements
• To aim to resolve any faults found in the rooms immediately, if fault cannot be fixed it will then be
logged against the concurrent Gold Level SLA agreement and a member of the service team will be deployed to site within the SLA agreement timescale.
• Monitor level of agreed spares holding
• Update all software as and when the manufacturer issues upgrades.
• Provide regular on-site preventive maintenance checks, supply a report on condition of all equipment
and make recommendations as appropriate.
• Keep records of all activities and report as necessary.
• Construct training plans and undertake user training to all levels of business user groups
• Prepare equipment for future events and meetings as required.
• Manage all aspects of video calls from initial booking through to the monitoring and completion of all
calls including scheduling and full system operational testing prior to any high meeting or event.
• 1st / 2nd line and ongoing preventive maintenance.
• Required to work on site shifts to meet requirements.
• Liaise with service desk and operations team to arrange backup support when required.
exposure to a multitude of technologies in the audio visual and video conference arena, including meeting
room, events video conference and bridging support
Skills and Experience:
• Credibly communicating at Exec & Senior management level, ability to constructively challenge where
appropriate, effective delivery of planned works and activities and management of and reporting on
progress.
• Proactive approach at all times.
• Extensive experience working in a 2nd-line technical support role, supporting Audio and Visual
Infrastructure.
•Experience of working to tight timescales and in high pressure environments.
•Experience working within a large organisation with a globally disparate user-base
• “Technologist” mindset – awareness of vendor roadmaps, client roadmaps, business challenges and an ability to translate these into a plan to develop services, resolve issues using own initiative.
• Crestron Flex & Control Systems.
Key Tasks:
• To provide daily checks on all AV rooms as per a set out schedule.
• To provide remote checks within the environment on all AV products where possible.
• To liaise with the Client representative / line manager regarding daily requirements
• To aim to resolve any faults found in the rooms immediately, if fault cannot be fixed it will then be
logged against the concurrent Gold Level SLA agreement and a member of the service team will be deployed to site within the SLA agreement timescale.
• Monitor level of agreed spares holding
• Update all software as and when the manufacturer issues upgrades.
• Provide regular on-site preventive maintenance checks, supply a report on condition of all equipment
and make recommendations as appropriate.
• Keep records of all activities and report as necessary.
• Construct training plans and undertake user training to all levels of business user groups
• Prepare equipment for future events and meetings as required.
• Manage all aspects of video calls from initial booking through to the monitoring and completion of all
calls including scheduling and full system operational testing prior to any high meeting or event.
• 1st / 2nd line and ongoing preventive maintenance.
• Required to work on site shifts to meet requirements.
• Liaise with service desk and operations team to arrange backup support when required.