This is an exciting opportunity to join a leading provider of Fund Administration, Private Client and Corporate Services as Group Manager, Service Delivery. Based in Guernsey and reporting into the Group Technology function, this pivotal role will oversee the Group’s Service Desk function, ensuring the effective delivery of technology services to the business across all jurisdictions.

Key Responsibilities
Duties for this role include, but are not limited to:
• Managing the Group’s Service Desk and supporting analysts, ensuring a consistent, high-quality service across all business areas.
• Acting as a point of escalation and triage for all Service Desk incidents and requests.
• Evaluating and implementing new tools and technologies to enhance service delivery.
• Working collaboratively on cross-functional projects to support broader IT transformation and development initiatives.
• Supporting the development and continual improvement of IT policies, processes and procedures in alignment with industry best practice.
• Maintaining documentation and service records, ensuring compliance with internal and external standards.
• Promoting a culture of accountability and service excellence within the Service Desk team.
The Ideal Candidate
The ideal candidate will have a minimum of five years’ experience in technology service delivery or support, preferably within the financial services sector. Strong leadership skills, a proactive mindset, and excellent organisational ability are essential. A solid working knowledge of ITIL practices and exposure to platforms such as ServiceNow would be advantageous. The ability to manage multiple tasks and stakeholders across jurisdictions will be key to success in this role.

How to Apply
For further details, please contact:
Martyn Gordon
Recruitment Consultant
E-mail: martyn@blinkrecruitment.gg
Blink Recruitment
Tel: 01481 723221
Website: www.blinkrecruitment.gg