Join a dynamic and innovative organisation within the beauty retail sector as a Customer Services Administrator. This role is central to delivering exceptional customer support, ensuring seamless communication, and resolving customer inquiries efficiently and professionally.

Key Responsibilities:

• Respond efficiently and effectively to customer inquiries via email, chat, social media, and phone.
• Maintain detailed and accurate customer account records.
• Independently investigate and resolve customer queries, escalating complex issues appropriately.
• Accurately process customer orders via phone.
• Assist customers with delivery status queries and tracking.
• Manage product returns according to company policy.
• Investigate claims for damaged goods, missing items, and orders.
• Initiate and manage delivery agent investigations.
• Handle price match inquiries and chargeback processes.
• Answer and appropriately route incoming Head Office calls.
• Support the Customer Service Manager with administrative tasks.

What You Need:
• Previous experience in customer service or related administrative roles.
• Strong communication and relationship-building skills.
• Ability to prioritise effectively and meet deadlines.
• Excellent verbal and written communication skills.
• Proven commitment to high standards of customer care.
• Strong organisational abilities and proficiency in IT systems.

Benefits of the Role:
• Engaging and supportive work environment.
• Empowerment and opportunities for personal growth.
• Collaborative team atmosphere.
• Stable working hours: Monday to Friday, 08:30 – 17:00 (37.5 hours per week).

For more information, please email: admin@blinkrecruitment.gg or call: +44 1481 723221. Visit www.blinkrecruitment.gg for our latest vacancies.